The fees for BCG products and services, which include the cost of processing, printing, shipping and/or mailing, and any other charges applicable, are due and payable together with the submission of an order. BCG requires pre-payment on all orders All mailing services and postage related fees must be prepaid. Please note that no orders will be mailed until an approved and signed mailing services invoice is returned from the customer authorizing payment. Any amount due to BCG, which is not paid, may result in non-delivery of the order, and interest charges as allowed by law. Customers are responsible for all related collection costs, legal fees and interest. All returned checks will be charged a fee of $50.
No refunds of any nature will be granted once BCG begins your order. Additionally, no partial refunds will be provided for work not completed and design and set up fees may still apply and be charged.
You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. Postal Regulations are subject to change and you are also 100% responsible for complying with current USPS Postal Regulations as outlined on our website:
All layouts designed and typeset by BC Graphics, Inc. & BCG Directmail (BCG) will sent to the client for approval and sign off. Once the client has signed off, any errors will be the fault of the client and any reprints will be charged at clients expense.
All jobs are placed on our printing press with other jobs or "gang printed." BCG will reproduce color from submitted photos or digital layouts as closely and accurately as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. BCG accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent. All colors contained within any RGB digital file will be converted to CMYK color. This may cause the RGB colors to visually change due to color space differences. You should also note that your computer monitor's calibration affects the colors displayed on your monitor's screen. The colors on the printed cards may differ from what you see displayed when viewing. If your order is color critical, BCG strongly suggests you have a hard copy color proof made. This will affect the time frame of your project and you should allow a couple days extra for completion.
BCG reserves the right to refuse to print any material that BCG determines, in its sole discretion, is immoral, illegal or inappropriate for any reason for distribution in the United States Postal Service mail stream. If your material is deemed unacceptable, you will be notified promptly and permitted to change the content or layout to fit our requirements.
BCG's responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service. BCG shall not be liable for USPS performance failures or delivery delays. BCG accepts no responsibility for any additional services performed outside of BCG, including but not limited to additional ink jetting, bindery or mail delivery services. Any remaining customer cards not mailed through BCG Mailing Services will be returned via UPS at customer's expense and shipped to the contact address on file unless otherwise specified by the customer.
Any mailing list given or obtained for a client will be confidentiality, safeguarded and protected for confidential information. In no way will BCG re-sell or give away lists form any lists clients supplied BCG for there mailing or promotional campaign.
Unless otherwise instructed, BCG will remove duplicate names from all lists submitted for processing where the name and address match. No additional charge will be incurred for this service.
We reserve the right to change or amend these Terms of Service at any time without prior notice. By submitting any content, including without limitation, file postings you signify your agreement to these Terms of Service.